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How to Track my Steelcase Order?

If you’ve been looking for the perfect furniture to outfit your house or office, you’ve likely stumbled upon Steelcase.

As a company that has been around for over a century, and has maintained a reputation for high-quality products, Steelcase is popular to this day for office and multipurpose furniture.

However, if you need new furniture as soon as possible, you may be wondering if it could take a long time for a Steelcase order to get to you.

Or you may have already ordered from Steelcase, and want to know where your order is and when it will arrive!

Either way, knowing how to track your Steelcase order is extremely handy. But how do you track it?

In this article, we’ll introduce the different methods in tracking your Steelcase order depending on where you order them from.

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Where can I buy Steelcase products?

Woman at shopping center with question mark

The way you can track your Steelcase order depends on where you buy your Steelcase products from.

So what are all the official avenues you can buy Steelcase products like the Leap Office Chair  from?

As of 2021, there are 3 official ways you can buy Steelcase products: through the Steelcase website, through their licensed retailers, and through their authorized dealers.

The easiest way to buy is through the Steelcase website, which has all of its products and allows for customization.

However, since their production center might be far from you, it might take longer for you to receive your order.

The second way to buy is through Steelcase’s licensed retailers, which include West Elm, Wayfair, The Human Solution, Back Store, Office Designs, Smart Furniture, and Amazon.

These retailers may offer faster shipping, but they usually have more limited choices and may not allow for custom orders.

The third way to buy is through Steelcase’s authorized dealers, which are all over the United States. Product availability will vary from dealer to dealer, but if you can find a dealer close to you, shipping may be much faster than buying from Steelcase directly or from retailers.

How long do Steelcase products take to ship?

Delivery man with cargos in a van

You may only think of delivery time when considering how long it will take for an order to get to you, but delivery time is only one factor!

The other factor is shipping time, which is the time it takes for a seller to hand off the order to a courier service.

Meanwhile, delivery time is the time it takes for the courier to deliver your order once they’ve received it from the seller.
So, the time it takes for your order to arrive is the shipping time plus delivery time.

The shipping time largely depends on where you order your Steelcase products from.

If you order from the Steelcase website, it will usually take 2 to 10 days for pre-made products. For customized products, it could take 10 or more days for Steelcase to hand them off to the courier service.

If you order from licensed retailers, it will usually take 1 to 3 days to ship, since retailers typically sell from pre-made stock that they have on hand.

And if you order from authorized dealers, it will usually take 3 to 5 business days for them to ship from their available stock. But if you order something that is not in stock—like a new product model or a custom design—it could take up to 3 to 5 weeks for them to receive it from Steelcase and ship it to you.

How long does it take to get a Steelcase order?

woman hand holding a delivery bill slip

After your Steelcase order has been shipped, the delivery time depends on where you order your products from, and how near their base is to you.

If you order from the Steelcase website, it will usually take 3 to 10 business days for it to get to you, as long as you live within the United States.

If you order from licensed retailers, it will usually take 3 to 7 business days, depending on how close their warehouses are to you.

And if you order from authorized dealers, it will usually take 3 to 5 business days, as long as you order from the dealer that is closest to you.

How do I track my Steelcase order?

A woman holding tablet to track shipment

There are four main ways to track your Steelcase order: through the Steelcase website, through the licensed retailer’s website, through your authorized dealer, or through a 3rd party website.

How do I track my Steelcase order through the Steelcase website?

If you bought through the Steelcase website, you simply have to log into the account you used to order the products.

From there, you can go to your Order History, find the order you want to track and check its tracking details.

Alternatively, you should also receive an email with the tracking details. You can then use these details as Steelcase instructs.

How do I track my Steelcase order through the licensed retailer’s website?

If you bought through West Elm, Wayfair, The Human Solution, Back Store, Office Designs, Smart Furniture, or Amazon, you should be able to log into your account and look at your order’s tracking details.

Most of the licensed retailers use UPS and FedEx as their courier services, so you should also be able to track your order through UPS My Choice and FedEx Delivery Manager using your tracking details.

How do I track my Steelcase order through my authorized dealer?

If you bought through an authorized dealer, you will most likely receive updates from the dealer directly, or tracking details for the courier service they used.

If you receive the latter, simply go to the courier service’s website and use their “Tracking” feature.

How do I track my Steelcase order through a 3rd party website?

If you received your tracking details, but you’re not sure which courier service it’s for, don’t worry!

There are many 3rd party websites that can automatically check which courier it matches up to, like After Ship, which allows you to input your tracking number. From there, it will search all the most popular couriers and direct you to the right website with your delivery details.

Conclusion

a man hand holding a cargo behind a tablet

There are 3 official ways you can purchase Steelcase products: the Steelcase website, licensed retailers, and authorized dealers.

In terms of shipping time, ordering from Steelcase directly will generally take the longest, while retailers and dealers are faster, but it also allows you to customize your order.

In terms of delivery time, dealers typically deliver the fastest since they’re closer to you and typically ship from stock they already have.

You will typically receive your tracking details in an email from wherever you purchase or be able to track it through the seller’s website.

We hope this article helped you track your Steelcase order!

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