How Long Do Steelcase Chairs Take to Ship?

Steelcase is popular for being one of the world’s best office furniture manufacturers.

You can buy well-designed and ergonomic products made of the best and most durable materials. Not to mention you enjoy a Limited Lifetime Warranty for various designs.

While Steelcase chairs are a must-have for every office worker concerned about their musculoskeletal health, certain questions need to be answered before you proceed to buy an office chair from them.

Below, we’ll be discussing the following:

• How long do Steelcase chairs take to ship?
• How do I track my Steelcase order?
• Can I return my Steelcase chairs?

Let’s dive right into it!

How Long Do Steelcase Chairs Take to Ship?

Steelcase is unlike your typical office furniture provider. They don’t mass produce one model and release thousands of copies of it at one time.

Instead, Steelcase’s items are all made-to-order. They are assembled and shipped as orders come in.

Assembly and shipping time takes anywhere between two days to two weeks, depending on the model ordered. The great news is that Steelcase offers several “Quick Ship” shipping options for customers.

Here’s a quick summary:

• Rapid2 Shipping
• Rapid5 Shipping
• Rapid5 Coallese
• Rapid10 Coallese

Let’s discuss each one in further detail.

Rapid2 Shipping

For customers who are on a tight schedule and need their items as soon as possible, Steelcase has a Rapid2 Quick Ship option.

This program expedites the manufacturing of Steelcase office seating, storage products, and work stools so authorized dealers and retailers can ship the items within two business days.

Note: Delivery time may take anywhere between 3 to 10 business days, excluding National Holidays or Steelcase holidays.

This shipping option is typically aimed at single-purchase customers. Here’s a list of all the seating products eligible for this program:

• Amia 482 Series
• Steelcase Series 1
• Cachet 487 Series
• Think 465 Series
• Crew (TS308)
• Reply 466 Series
• Gesture 442 Series
• Uno (TS311)
• Leap 462 Series
• Move 490 Series

Rapid5 Shipping

The Rapid5 Quick Ship option is aimed at small to mid-market customers with a typically higher number of orders. This program expedites the assembly of popular Steelcase seating, systems, desks, benches, etc., and allows dealers to ship items within five to seven business days.

To be eligible for the Rapid5 Quick Ship program, you need to meet an order minimum.

Order minimums vary between product type and product models. You may contact their customer support team for assistance.

Here’s a list of seating products you can get with this shipping option:

• Alight
• Amia 482 Series
• Buoy
• Cachet 487 Series
• Campfire Seating
• Cobi 434 Series
• Crew
• Criterion 453 Series
• Gesture 442 Series
• Jack
• Jenny Lounge
• Kart
• Leap 462 Series
• Max Stacker III 477 Series
• Move 490 Series
• Node 480 Series
• Player 475 Series
• Protégé 433 Series
• QiVi 428 Series
• Reply 466 Series
• Scoop
• Shortcut
• SILQ 418 Series
• Simple Seating
• Steelcase Series 1
• Steelcase Series 2
• Think 465 Series
• Uno

Note: Delivery times may take anywhere between 8 to 16 days, excluding National Holidays or Steelcase holidays.

Rapid5 Coallese

The Rapid5 Coallese Quick Ship option is meant for small to mid-market customers looking to order a larger number of the following Coallese products: seating, outdoor furniture, and tables.

This program expedites the manufacturing of said products and allows dealers to ship the items within five to seven days.

Like the Rapid5, the Rapid5 Coallese program also requires an order minimum for users to qualify for the service.

The order minimum varies between product models. You may contact the Coallese customer support team for assistance.

Here’s a list of the available seating products for Rapid5 Coallese:

• LessThanFive Essential Series
• Bob Seating
• Massaud Conference
• Bindu Seating
• Carl Hansen Seating

Note: Delivery times may take anywhere between 8 to 16 days, excluding National Holidays or Coallese holidays.

Rapid10 Coallese

This last Quick Ship option is exclusively for Coallese products that fall under the category of seating, outdoor furniture, and tables. This program expedites the manufacturing of products and allows dealers to ship items within ten business days.

Order maximums are identified based on product styles.

Here are the products eligible for this shipping program:

• Circa Lounge System
• Enea Altzo943 Seating
• Enea Cafe Wood Stool
• Enea Lottus Seating
• Hosu Lounge
• Joel Lounge
• LessThanFive Chair
• Lox Chair
• Massaud Lounge
• Marien152
• Millbrae Lifestyle and
• Contract Lounge Seating
• Montara650 Seating
• SW_1 Seating
• Together Bench
• Visalia Lounge

Note: Delivery times may take anywhere between 8 to 18 days, excluding National Holidays or Coallese holidays.

How Do I Track My Steelcase Order?

If you’re waiting on your Steelcase chair order and you want to track its delivery progress, you can contact the Steelcase customer support team for updates.

Choose “Order Status and Tracking” under the “Subject” drop-down menu.

You can also get your tracking number and use online software to track your items.

Note: You can find your tracking number in the order confirmation email.

Can I Return My Steelcase Chairs?

Yes, Steelcase makes it easy for clients to ship back items if their situations meet any of the following criteria:

• The item did not meet customer expectations
• The client bought multiple models but decided to keep just one
• The client received/purchased the wrong item
• The client did not place the order
• The client has found a better price for the same item
• The client no longer needs the item
• The item arrived too late
• Carrier has experienced some issues and failed to deliver the product in good condition
• Customer service did not meet client expectations

Clients are given 14 days to request a return for office chairs and other Steelcase items.

Note that equipment that doesn’t fall under the category of office chairs may be subject to a 20% restocking fee. This includes desks, tables, storage, accessories, and service parts.

Contact the Steelcase customer support team via their contact form here when processing a return request. They will guide you through the whole return process.

Note: Make sure to keep boxes and other packaging materials intact. Steelcase will only accept returned items in their original packaging.

Once you have successfully returned the product, the company will issue you a full refund of the original payment. Once the return has been finalized, an email notification will be sent to you.

Read the Steelcase Return Policy for more details.

Final Thoughts

Now that you know how long Steelcase chairs take to ship, how to track your order, and where to return items that don’t meet your standards/expectations, you may buy your first Steelcase office chair for home or business.

Good luck!